HYBRISHOP RETURN & REFUND POLICY

1. Purpose

HybriShop is committed to providing a reliable and transparent marketplace experience for Buyers and Sellers.

This Return & Refund Policy explains the circumstances under which Products purchased through HybriShop may be eligible for cancellation, return, replacement, refund, or other resolution.

This Policy applies together with the applicable Seller Policy, Seller Terms & Agreement, and HybriShop Terms & Conditions.

2. Marketplace Seller Responsibility

Products listed on HybriShop may be supplied by independent Sellers.

Unless expressly stated otherwise, the Seller is responsible for:

• Product quality;

• Product authenticity;

• Product description;

• Product condition;

• Order fulfillment;

• Applicable warranty;

• Return and replacement obligations; and

• Refund obligations applicable to the transaction.

HybriShop may facilitate communication and resolution between Buyers and Sellers.

3. When a Return May Be Available

A Product may be eligible for return or replacement where applicable if:

• The wrong Product was delivered;

• The Product is materially different from its listing;

• The Product arrives damaged;

• The Product is defective;

• Required components are missing;

• The Product is materially misrepresented;

• The Product is counterfeit or unauthorized;

• The Order cannot reasonably be fulfilled as promised; or

• A return is otherwise required by applicable law or the applicable Seller's return terms.

Eligibility may vary by Product category and Seller.

4. Products That May Not Be Returnable

Certain Products may not be eligible for return because of:

• Hygiene considerations;

• Health or safety requirements;

• Personal-use characteristics;

• Customization;

• Made-to-order production;

• Digital delivery;

• Perishable characteristics;

• Regulatory restrictions;

• Product condition after delivery; or

• Other legitimate reasons permitted by law.

Where a Product is non-returnable, this should be communicated to the Buyer before purchase where required.

Mandatory consumer rights under applicable law are not excluded by this Policy.

5. Damaged Products

If a Product arrives damaged, the Buyer should notify the applicable Seller or HybriShop as soon as reasonably possible.

The Buyer may be requested to provide:

• Order number;

• Photographs;

• Video evidence where appropriate;

• Packaging photographs;

• Description of the damage;

• Delivery information.

The information may be used to determine the appropriate resolution.

6. Incorrect Product

If the Buyer receives a Product different from the Product ordered, the Buyer may request an appropriate remedy.

Depending on the circumstances, the remedy may include:

• Replacement;

• Return;

• Refund;

• Correction of the Order; or

• Another appropriate resolution.

7. Defective Products

If a Product is defective, the Buyer may be eligible for:

• Repair;

• Replacement;

• Return;

• Refund; or

• Warranty service,

depending on the Product, Seller terms, applicable warranty, and applicable law.

8. Return Request Process

A Buyer requesting a return should:

1. Log in to the relevant HybriShop account where applicable.

2. Locate the Order.

3. Submit a return/refund request through the available process.

4. State the reason for the request.

5. Provide supporting evidence where requested.

6. Follow the applicable return instructions.

HybriShop or the Seller may request additional information where reasonably necessary.

9. Return Condition

Unless otherwise permitted by law or the applicable return terms, returned Products should generally be:

• The Product originally delivered;

• In reasonably acceptable condition;

• Accompanied by relevant accessories where applicable;

• Accompanied by original packaging where reasonably required.

A Buyer should not intentionally damage, misuse, alter, or substitute a Product before returning it.

10. Refunds

Where a refund is approved, the refund may be processed through the applicable payment method or another permitted method.

The actual timing of a refund may depend on:

• Seller approval;

• Return completion;

• Payment provider processing;

• Banking systems;

• Inspection of returned Products;

• Dispute resolution;

• Applicable legal requirements.

11. Refund Amount

The amount refunded may depend on the circumstances of the transaction.

Depending on applicable law and the reason for the return, the refund may include or exclude:

• Product price;

• Delivery charges;

• Return shipping costs;

• Applicable fees;

• Promotional discounts;

• Other transaction-related amounts.

Mandatory legal rights will apply where applicable.

12. Seller-Caused Issues

Where a return or refund results from circumstances attributable to the Seller, such as:

• Incorrect Product;

• Material misrepresentation;

• Defective Product;

• Failure to fulfill the Order;

• Counterfeit Product;

the Seller may be responsible for applicable costs and adjustments in accordance with the Seller Agreement and applicable law.

13. Buyer-Caused Issues

Where a return results from circumstances attributable to the Buyer, such as:

• Change of mind where no such right applies;

• Incorrect selection;

• Improper use;

• Damage caused after delivery;

the Buyer may be responsible for applicable return costs where permitted by law and the applicable return terms.

14. Order Cancellation

Cancellation may be available before fulfillment depending on the Order status.

Once an Order has been shipped or otherwise fulfilled, cancellation may no longer be available and the Buyer may need to use the applicable return process.

15. Disputes

If the Buyer and Seller cannot resolve a return or refund issue, HybriShop may review relevant information and facilitate communication.

HybriShop may consider:

• Order records;

• Product listing;

• Seller information;

• Buyer information;

• Delivery records;

• Tracking information;

• Photographs;

• Communications;

• Payment records;

• Other relevant evidence.

16. Fraudulent Claims

HybriShop may restrict or reject claims involving suspected:

• False information;

• Product substitution;

• Repeated fraudulent returns;

• Manipulated evidence;

• Abuse of the refund system;

• Other fraudulent conduct.

This does not affect legitimate consumer rights.

17. Policy Changes

HybriShop may update this Policy from time to time.

The latest version published on the HybriShop website will apply subject to applicable law.